We have a limited capability to provide support for non-Midco-provided routers. If you own your own router, refer to the modem’s user guide or contact the manufacturer for support. If you still need help with your equipment, please contact us.This will allow the auto channel feature to search for and select the best Wi-Fi channel available for your wireless gateway router. You may need to reboot your equipment.Then, turn it back on and test your connection. Look for a Wi-Fi section, and find the option to turn it off. On your device, locate the Settings area. If only wireless devices are affected, but wired devices work normally:.Restart all devices and reboot your equipment, and then retest your speeds. If all devices are impacted, it may be a wireless gateway router issue.Contact the device manufacturer for support. If only one device is impacted, it may be due to a technical or compatibility issue or limitation with that device.Keep in mind that older devices may not be able to achieve the same speeds as newer devices. You can do this individually by device to see each device’s capabilities. Many devices continue to download and upload information even while not in use, such as a mobile device downloading app updates.Īction to Take: Disconnect all but one device from the network, and test your speeds to get the best results. The more devices you have, the more each has to compete for bandwidth – which can limit the speeds each individual device can achieve. Your bandwidth is split between devices using the network. The number of devices you have connected to your network can impact your speeds on all your devices.
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